Shift Ticket Audits

Counting the bins each shift, and catching a shortage the same day.

Lottery Management → Shift Ticket Audits is where the shrinkage gets caught. At each shift change, somebody reads the ticket number showing at the front of every bin. PRODUCT_NAME works out how many tickets that means were sold, values them, and compares against what the register recorded.

Run an audit

1. Choose Run Shift Ticket Count Audit
2. Pick the shift

   Morning Shift (Opening), Evening Shift (Shift Change) or Night Shift (Closing).

3. Enter or scan the current ticket number in each bin

   The number showing at the front of the dispenser.

4. Enter the POS scratch-off figure
5. Submit Audit & Reconcile

The POS figure must be scratch-off revenue only. Entering total store sales makes every shift look like a six-figure theft, and buries the real variances you are looking for.

Reading the result

The history log shows Audit Date, Shift, Expected Physical Sales, POS Recorded Revenue, Calculated Variance and status.

Small variances are register rounding and are ignored. Anything larger opens a discrepancy in Loss Prevention.

A ticket number outside the pack’s valid range is flagged for a recount rather than accepted — usually a digit transposed while reading the dispenser.

Audit at every shift change, not once a day. The value of this is knowing which shift a variance belongs to; a daily count tells you that money went missing but not when.