Loss Prevention

Investigating ticket shortages, register variances and suspicious patterns.

Lottery Management → Loss Prevention (headed Loss Prevention & Owner Alerts) collects everything that did not add up: physical ticket shortages, POS register variances and suspicious patterns.

Columns: Date & Time, Type, Severity, Variance Amount, Description, Status and Action.

What raises an alert

Type	What it means
BIN_POS_VARIANCE	Tickets counted out of a bin do not match POS scratch sales
TERMINAL_POS_VARIANCE	The state’s terminal report does not match POS
UNRECORDED_ACTIVATION	A pack was sold from without being activated
MISSING_PACK	A pack cannot be accounted for
SUSPICIOUS_PAYOUT	A cashing pattern worth a look
CASH_SHORTAGE	The drawer is short against lottery activity

Severity runs low, medium, high, critical.

Investigate one

1. Open the alert

   Investigate Alert #… shows the variance and how it arose.

2. Note who was on shift

   An alert can record a suspected employee. Because audits are per shift, the window is usually narrow.

3. Write resolution notes

   What you found, and what you did about it.

4. Mark as Resolved

   Or dismiss it if it was not real.

Statuses: OPEN, INVESTIGATING, RESOLVED, DISMISSED.

Treat one alert as a question, not an accusation. A single bin variance is often a misread ticket number or a pack activated late. It is a repeated pattern — same shift, same bin, same person — that means something, and that is what this log is built to make visible.